Legal
Terms of service
Terms of Service
Brukervilkår / Tjenesteavtale
Ledgeron · Thermon · Edgeon Platform
B2B SaaS Agreement – Governing Law: Norway
Version 1.0 · March 2026 · Edgeon AS
📋 About This Agreement These Terms of Service (“Terms”) constitute a legally binding agreement between Edgeon AS (“Edgeon”, “we”, “us”) and the business entity that registers for or uses our services (“Customer”, “you”). By clicking “Accept”, signing an Order Form, or accessing the Services, the Customer agrees to be bound by these Terms. These Terms apply to all Edgeon services including Ledgeron and Thermon. If you are entering into these Terms on behalf of a company, you warrant that you have authority to bind that company. |
Effective Date: These Terms take effect on the date the Customer accepts them or first uses the Services, whichever is earlier.
1. Definitions
The following definitions apply throughout this Agreement:
| Defined Term | Meaning |
| “Agreement” | These Terms of Service together with any Order Form, Data Processing Agreement, and incorporated policies. |
| “Edgeon” | Edgeon AS, a company incorporated in Norway with organisation number [insert org.nr]. |
| “Customer” | The legal entity that has agreed to these Terms and is registered as an account holder. |
| “Authorised User” | An individual employee, contractor, or agent of the Customer who is permitted to use the Services under the Customer’s account. |
| “Services” | The software-as-a-service products provided by Edgeon, including Ledgeron, Thermon, and any other platform modules made available to the Customer. |
| “Ledgeron” | Edgeon’s logistics unit accounting and pallet ledger SaaS product. |
| “Thermon” | Edgeon’s IoT sensor monitoring and alerting SaaS product. |
| “Customer Data” | All data, content, and information submitted to or generated through the Services by the Customer or its Authorised Users. |
| “Order Form” | A document or online checkout flow that specifies the subscription tier, fees, and billing terms agreed between Edgeon and Customer. |
| “Subscription Term” | The period during which the Customer is licensed to use the Services, as specified in the Order Form. |
| “Confidential Information” | All non-public information disclosed by either party that is marked confidential or that a reasonable person would understand to be confidential given the context. |
| “Docs” or “Documentation” | Edgeon’s online help materials, API documentation, and user guides available at docs.ledgeron.com or docs.edgeon.no. |
2. Description of Services
2.1 Ledgeron – Logistics Unit Accounting
Ledgeron is a cloud-based SaaS platform for managing the ownership, custody, and movement of reusable logistics units (pallets, containers, and other unit load devices). Core functionality includes:
Pallet and unit load registration, tracking, and custody transfer
Multi-party ledger: shared visibility between suppliers, carriers, and customers
GS1-compliant identifiers (SSCC, GLN, GRAI) and EPCIS event logging
Integration with pallet pools (EPAL, CHEP, LPR) and ERP systems (Microsoft Dynamics, SAP)
Reporting: inventory balance, movement history, period-close reconciliation
Threshold alerts, rebalancing suggestions, and dispute management workflows
REST API access and data export (Excel, CSV, PDF)
2.2 Thermon – IoT Monitoring Platform
Thermon is a cloud-based IoT sensor monitoring platform. Core functionality includes:
Real-time ingestion and storage of sensor data (temperature, humidity, and other telemetry) via MQTT and HTTP
Configurable alert thresholds with in-app, email, and push notification delivery
Historical data visualisation and export
Azure IoT Hub integration for device management
REST API access for integration with third-party systems
2.3 Platform Infrastructure
All Services are hosted on Microsoft Azure (North Europe region) and built on a multi-tenant architecture with strict data isolation between Customer accounts. Edgeon uses Supabase/PostgreSQL for structured data storage, Auth0/Azure AD B2C for authentication, and Stripe for billing.
2.4 Subscription Tiers – Ledgeron
The following service tiers are available. Features and limits are as described at the time of Order Form acceptance. Edgeon reserves the right to adjust tier features with 60 days’ notice.
Starter NOK 2 990/mo
|
Professional NOK 7 990/mo
|
Enterprise Custom pricing
|
Add-ons Per use
|
Thermon pricing is agreed separately via Order Form. Contact sales@edgeon.no for a quote.
3. Account Registration and Access
3.1 Account Creation
To access the Services, the Customer must register an account and provide accurate, complete, and current information. The Customer is responsible for maintaining the confidentiality of login credentials and for all activity under its account.
3.2 Authorised Users
The Customer may grant access to Authorised Users up to the number permitted under its subscription tier. The Customer is responsible for ensuring that Authorised Users comply with these Terms. The Customer must promptly notify Edgeon if an Authorised User’s access should be revoked (e.g. upon employment termination).
3.3 Account Security
Edgeon enforces multi-factor authentication (MFA) for all platform access. The Customer agrees to:
Enable MFA for all Authorised Users
Not share credentials between users
Immediately notify Edgeon at security@edgeon.no of any suspected unauthorised access
3.4 Free Trials
Edgeon may offer free trials at its discretion. Trial access is limited to the features and duration specified at sign-up. At the end of the trial, the Customer must subscribe or lose access to the Services and associated data. Edgeon will provide 7 days’ notice before trial expiry.
4. Acceptable Use Policy
The Customer and its Authorised Users must use the Services only for lawful purposes and in accordance with this Agreement. The following conduct is strictly prohibited:
4.1 Prohibited Activities
Using the Services in any way that violates applicable law or regulation, including data protection laws (GDPR)
Attempting to gain unauthorised access to any part of the platform, including other customers’ data or Edgeon’s infrastructure
Uploading, transmitting, or storing data that is unlawful, harmful, defamatory, obscene, or otherwise objectionable
Using the Services to transmit unsolicited commercial communications (spam)
Reverse engineering, decompiling, or disassembling any component of the Services
Sub-licensing, reselling, or otherwise making the Services available to third parties without Edgeon’s prior written consent
Using automated scripts, bots, or scraping tools to access the Services in a manner that unreasonably burdens the platform
Introducing malware, viruses, ransomware, or any other harmful code into the platform
Impersonating any person or entity or misrepresenting your affiliation
4.2 API Usage
API access is subject to rate limits as specified in the Documentation. Customers on Starter tier are subject to lower rate limits than Professional and Enterprise. Edgeon reserves the right to throttle or suspend API access if usage is deemed abusive or disruptive to other customers.
4.3 Consequences of Violation
Edgeon may, at its discretion, immediately suspend or terminate the Customer’s access to the Services if it reasonably believes an Acceptable Use violation has occurred or is ongoing. Where suspension is warranted, Edgeon will attempt to notify the Customer before suspending, unless the violation poses an immediate risk to the platform or other customers.
5. Customer Data
5.1 Ownership
The Customer retains full ownership of all Customer Data uploaded to or generated within the Services. Edgeon acquires no rights in Customer Data except as necessary to provide and maintain the Services.
5.2 Licence to Process
The Customer grants Edgeon a limited, non-exclusive, worldwide licence to host, store, transmit, and process Customer Data solely to the extent necessary to provide the Services and as described in the Data Processing Agreement.
5.3 Data Responsibility
The Customer is solely responsible for the accuracy, legality, and appropriateness of all Customer Data. Edgeon is not responsible for errors, omissions, or losses arising from Customer Data.
5.4 Data Export and Portability
The Customer may export Customer Data at any time via the platform’s built-in export features (Excel, CSV, JSON). Upon termination, Edgeon will make Customer Data available for download for 30 days. After this period, Edgeon may delete the data in accordance with its data retention policy.
5.5 Data Processing Agreement
Where Edgeon processes personal data on behalf of the Customer, the parties’ rights and obligations are governed by the Data Processing Agreement (DPA), which is incorporated by reference into this Agreement. The Customer must sign a DPA before going live on the platform. Contact privacy@edgeon.no to obtain the DPA.
6. Payment Terms and Billing
6.1 Fees
Subscription fees are as set out in the Order Form or the applicable pricing page at the time of purchase. Fees are quoted in Norwegian Kroner (NOK) excluding VAT unless otherwise stated. VAT will be added where applicable under Norwegian law.
6.2 Billing Cycle
Subscriptions are billed monthly in advance on the first day of each billing period. Annual plans are billed annually in advance. Add-on charges (e.g. barcode labels, SMS, extra users) are billed in arrears at the end of each month.
6.3 Payment Method
Payment is processed via Stripe using a valid credit card or other payment method accepted by Edgeon. Enterprise customers may receive invoices with NET 30 payment terms by prior written agreement. Customers purchasing through the Azure Marketplace will be billed via their Azure subscription.
6.4 Late Payment
If payment is not received by the due date:
Edgeon may suspend access to the Services after 14 days’ written notice
Interest may accrue on overdue amounts at the Norwegian statutory late payment rate (forsinkelsesrente)
The Customer remains liable for all fees incurred up to and including the date of suspension or termination
6.5 Price Changes
Edgeon may adjust subscription fees with a minimum of 60 days’ written notice. Price changes take effect at the start of the next renewal period after the notice period expires. Customers who do not accept a price increase may terminate the Agreement with 30 days’ notice before the increase takes effect.
6.6 Refunds
Subscription fees are non-refundable except where required by law or as expressly agreed in writing. If Edgeon terminates the Agreement without cause, Edgeon will provide a pro-rated refund of prepaid fees for the unused portion of the Subscription Term.
6.7 Taxes
Each party is responsible for its own taxes arising from this Agreement. Where Edgeon is required to collect VAT or equivalent taxes, these will be added to invoices and remitted to the relevant authority.
7. Intellectual Property
7.1 Edgeon’s IP
Edgeon owns all right, title, and interest in the Services, platform, software, APIs, documentation, and all improvements thereto. Nothing in this Agreement transfers any ownership of Edgeon’s intellectual property to the Customer.
7.2 Licence to Customer
Subject to these Terms and payment of applicable fees, Edgeon grants the Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the Subscription Term for the Customer’s internal business purposes.
7.3 Feedback
If the Customer provides suggestions, ideas, or feedback about the Services (“Feedback”), the Customer grants Edgeon a perpetual, irrevocable, royalty-free licence to use and incorporate such Feedback into the Services without obligation or compensation.
7.4 Usage Data
Edgeon may collect and use anonymised, aggregated data about how the Services are used (e.g. feature usage statistics, performance metrics) to improve the platform. This data does not identify the Customer or its Authorised Users individually.
8. Confidentiality
Each party agrees to keep the other’s Confidential Information secret and not to disclose it to any third party except:
With the other party’s prior written consent
To its own employees, contractors, or advisors who have a need to know and are bound by equivalent confidentiality obligations
As required by law, court order, or regulatory authority (in which case the disclosing party shall give the other party reasonable prior notice where permitted by law)
This obligation survives termination of the Agreement for a period of 3 years. Customer Data is the Customer’s Confidential Information. Edgeon’s pricing, technical architecture, and roadmap are Edgeon’s Confidential Information.
9. Service Availability and SLA
9.1 Uptime Target
Edgeon targets the following uptime levels, measured monthly excluding scheduled maintenance:
| Subscription Tier | Target Uptime | Response Time (P95 API) |
| Starter | 99.5% monthly | < 500ms |
| Professional | 99.5% monthly | < 300ms |
| Enterprise | 99.9% monthly (SLA) | < 200ms |
9.2 Scheduled Maintenance
Edgeon may perform scheduled maintenance that results in temporary unavailability. Where possible, maintenance will be performed during low-traffic hours (weeknights 00:00–06:00 CET). Edgeon will provide at least 48 hours’ advance notice for planned maintenance windows.
9.3 SLA Credits – Enterprise Only
For Enterprise customers with a contractual SLA, if monthly uptime falls below 99.9%, the Customer is eligible for service credits as follows:
| Monthly Uptime Achieved | Service Credit |
| 99.0% – 99.89% | 5% of monthly fee |
| 95.0% – 98.99% | 15% of monthly fee |
| Below 95.0% | 25% of monthly fee |
Service credits are the Customer’s sole remedy for service availability failures. Credits must be requested within 30 days of the incident. They are applied as a reduction on the next invoice and are not redeemable for cash.
9.4 Exclusions
Uptime calculations exclude downtime caused by: (a) Customer actions or third-party integrations; (b) Internet or network outages outside Edgeon’s control; (c) Force majeure events; (d) Scheduled maintenance windows with prior notice.
10. Warranties and Disclaimers
10.1 Edgeon’s Warranties
Edgeon warrants that:
The Services will perform materially in accordance with the Documentation during the Subscription Term
Edgeon will implement commercially reasonable security measures to protect Customer Data
Edgeon has the right to enter into this Agreement and grant the licences described herein
10.2 Disclaimer
⚠️ Important Disclaimer EXCEPT AS EXPRESSLY SET OUT IN SECTION 10.1, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. EDGEON DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EDGEON DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES. |
The Customer is responsible for maintaining appropriate backup copies of Customer Data. Edgeon performs regular platform backups but these are for disaster recovery purposes only and not a substitute for the Customer’s own data management practices.
11. Limitation of Liability
11.1 Exclusion of Consequential Loss
🔒 Liability Cap TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EDGEON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, DATA, BUSINESS, OR GOODWILL, EVEN IF EDGEON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. |
11.2 Aggregate Cap
Edgeon’s total aggregate liability to the Customer under or in connection with this Agreement (whether in contract, tort, statute, or otherwise) shall not exceed the greater of:
The total fees paid by the Customer to Edgeon in the 12 months immediately preceding the event giving rise to the claim, or
NOK 50 000
11.3 Exceptions
The limitations in this Section 11 do not apply to:
Liability for death or personal injury caused by negligence
Liability for fraud or wilful misconduct
Any liability that cannot be excluded or limited by Norwegian law
11.4 Customer’s Responsibility
The Customer is responsible for its use of the Services and for Customer Data. Edgeon shall not be liable for any loss or damage arising from the Customer’s failure to comply with this Agreement, maintain adequate security on its own systems, or ensure the accuracy of data it submits.
12. Indemnification
The Customer agrees to indemnify, defend, and hold harmless Edgeon and its officers, directors, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:
The Customer’s or its Authorised Users’ use of the Services in violation of this Agreement
Customer Data that infringes a third party’s intellectual property rights or privacy rights
The Customer’s violation of applicable law
Edgeon will indemnify the Customer against third-party claims alleging that the Services, as provided by Edgeon, infringe a third party’s intellectual property rights, subject to the Customer: (a) promptly notifying Edgeon of the claim; (b) granting Edgeon sole control of the defence; and (c) cooperating reasonably with the defence.
13. Term and Termination
13.1 Subscription Term
This Agreement begins on the Effective Date and continues for the Subscription Term specified in the Order Form. Monthly subscriptions renew automatically each month. Annual subscriptions renew automatically at the end of each 12-month period.
13.2 Cancellation by Customer
The Customer may cancel its subscription at any time by:
Using the self-service cancellation feature in the account settings dashboard, or
Emailing billing@edgeon.no at least 30 days before the next renewal date
Cancellation takes effect at the end of the current billing period. No pro-rated refunds are provided for unused portions of a monthly billing period, except as provided in Section 6.6.
13.3 Termination for Cause
Either party may terminate this Agreement with immediate effect by written notice if:
The other party materially breaches the Agreement and fails to cure the breach within 30 days of receiving written notice describing the breach
The other party becomes insolvent, is placed in receivership, or makes an assignment for the benefit of creditors
The other party engages in fraud or wilful misconduct
13.4 Termination for Convenience by Edgeon
Edgeon may terminate this Agreement for convenience with 60 days’ written notice. In such a case, Edgeon will refund a pro-rated portion of any prepaid fees for the period after the termination date.
13.5 Effect of Termination
Upon termination of this Agreement:
All licences granted to the Customer cease immediately
The Customer’s access to the Services is revoked
Customer Data will be available for download for 30 days post-termination, after which it will be deleted
Each party must return or destroy the other’s Confidential Information upon request
All payment obligations accrued before termination remain due and payable
13.6 Survival
The following provisions survive termination: Sections 5.1 (Data Ownership), 7.1 (Edgeon’s IP), 8 (Confidentiality), 11 (Limitation of Liability), 12 (Indemnification), 13.5 (Effect of Termination), 15 (Governing Law), and any accrued payment obligations.
14. Changes to Services and Terms
14.1 Changes to Services
Edgeon may add, modify, or discontinue features of the Services at any time. For material changes that reduce functionality, Edgeon will provide at least 30 days’ notice. Edgeon will not reduce the core functionality of a tier without providing the Customer the option to terminate and receive a pro-rated refund.
14.2 Changes to These Terms
Edgeon may update these Terms from time to time. Edgeon will notify Customers of material changes via email and in-platform notice at least 30 days before the changes take effect. Continued use of the Services after the notice period constitutes acceptance of the updated Terms. If the Customer does not accept the updated Terms, it may terminate the Agreement before the changes take effect.
15. Governing Law and Dispute Resolution
15.1 Governing Law
This Agreement is governed by and construed in accordance with the laws of Norway, without regard to its conflict of laws principles.
15.2 Dispute Resolution
The parties will attempt to resolve any dispute arising under this Agreement through good-faith negotiation. If a dispute cannot be resolved within 30 days of written notice from either party, either party may refer the dispute to:
Mediation through a mutually agreed mediator, as a first step, or
The ordinary courts of Norway, with Oslo tingrett as the agreed venue of first instance
15.3 Injunctive Relief
Nothing in this Section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its intellectual property rights or prevent irreparable harm.
16. General Provisions
16.1 Entire Agreement
This Agreement (including the Order Form, DPA, and incorporated policies) constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior negotiations, representations, and agreements relating thereto.
16.2 Severability
If any provision of this Agreement is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
16.3 Waiver
Failure by either party to enforce any provision of this Agreement does not constitute a waiver of future enforcement of that provision or any other provision.
16.4 Assignment
The Customer may not assign its rights or obligations under this Agreement without Edgeon’s prior written consent. Edgeon may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided Edgeon notifies the Customer within 30 days.
16.5 Force Majeure
Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, government action, internet outages, cyber attacks, or pandemic. The affected party must notify the other promptly and resume performance as soon as reasonably possible.
16.6 Notices
Notices under this Agreement must be in writing and delivered by email to the addresses below, or such other address as either party may designate in writing:
| Party | Notice Address |
| Edgeon AS (legal notices) | legal@edgeon.no |
| Edgeon AS (billing) | billing@edgeon.no |
| Edgeon AS (privacy / DPA) | privacy@edgeon.no |
| Customer | The email address registered on the Customer’s account |
16.7 Language
These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version prevails.
16.8 Independent Contractors
The parties are independent contractors. Nothing in this Agreement creates a partnership, employment, franchise, or agency relationship between the parties.
17. Contact Information
| Query Type | Contact |
| General legal questions | legal@edgeon.no |
| Billing and payments | billing@edgeon.no |
| Data protection / GDPR / DPA | privacy@edgeon.no |
| Security incidents | security@edgeon.no |
| Sales and pricing | sales@edgeon.no |
| Technical support | support@edgeon.no or support portal |
| Registered address | [Insert Edgeon AS address] – Norway |
| Organisation number | [Insert org.nr] |
Document Information
Version 1.0 | March 2026 | Edgeon AS | Governing Law: Norway | Language: English
This document should be reviewed by a Norwegian legal counsel before use. [TODO: Insert org.nr, registered address, and confirm email addresses before publishing]